YES2WIN help and frequently asked questions
Use these illustrated guides and written answers for top-ups, credit transfers, and withdrawals. Payment methods, limits, and availability can differ by account and region, so the instructions shown in your account are the final reference.
How do I top up with DuitNow?
Open the account wallet, choose a DuitNow deposit option, and follow the payment details shown on screen. Check the recipient and amount before confirming the transfer.
How do I top up with an e-wallet?
Choose an available e-wallet in the deposit area, enter the requested amount, and complete the authorization in the selected wallet. Availability and limits depend on the account and region.
How do I top up with USDT?
Select USDT in the deposit area and verify the supported network, wallet address, minimum amount, and fee before sending funds. Transfers sent on the wrong network may not be recoverable.
How do I top up with IDR?
Choose an IDR deposit method from the account wallet and follow the bank or payment instructions provided for the transaction. Confirm the currency and amount before paying.
How do I top up with VND?
Choose an available VND deposit method, follow the account-specific transfer instructions, and verify the currency, recipient, and amount before confirmation.
How do I top up with SGD?
Open the deposit area, select an available SGD method, and complete the instructions shown for the chosen payment channel. Review the applicable minimums and limits first.
How do I transfer credit to a friend?
Use the player-transfer option when it is available, enter the recipient details and amount carefully, and review any account limits or verification requirements before confirming.
How do I request a withdrawal?
Open the account wallet, choose Withdraw, select an available payout method, and complete any identity or account checks. Review the amount, limits, and recipient details before submitting.